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Workshop Outline
Create a shared understanding of agentic AI to kick off the day.
1 hour
Find pain points in the customer journey and supporting business processes that can benefit from applied data and AI solutions.
90 minutes
Aggregate use cases by pain points, themes, and shared data sets to understand which are most business-critical.
1 hour
Rapidly concept ways to activate data and solve customer challenges, aligning with business outcomes.
1 hour
Rank ideas based on relevant business metrics, such as productivity gains, customer satisfaction improvements or conversion rates.
1 hour
Develop cursory ROI and TCO calculations to help business leaders understand feasibility and data readiness requirements for implementation at scale.
2 hours
Rapidly build working prototype(s) to bring agentic AI experiences to life and accelerate the path to production.
The transformative workshop with WillowTree ignited our journey into AI, inspiring an innovative product development roadmap. Newfound AI insights helped us ideate a future for our current product sets and determine new ones. The team left with powerful AI knowledge, contextualized to our industry, and with loads of enthusiasm for its potential to impact our education business."
Watch teams of SMEs and AI experts as they identify opportunities where data and agentic AI solutions can solve industry-specific problems.
Personalizing the credit card activation/onboarding experience and reducing friction in fraud detection via data-driven AI solutions.
Zeroing in on pre-triage and post-discharge pain points in healthcare delivery to reduce emergency department volume and readmission rates.
Examining the wireless customer journey and how to use data and AI to support CX in switching phone carriers and communicating network outages.
AI-fueled experience transformation.
Smarter products. Faster builds.
Automated marketing and operations.
Proudly a telus digital company
