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Throughout our history, WillowTree has invested in growing the domain knowledge necessary to support our partners in the Travel & Hospitality industry. Now one of our largest practice areas, WillowTree’s industry expertise spans guest-facing digital products, award-winning loyalty programs, and employee-facing applications that streamline critical workflows.
Launching a consolidated digital platform to power customer self-service in the vacation ownership industry? Check.
Transforming the customer experience by rolling out Adobe Real-Time CDP in just 12 weeks? Done.
Building a suite of tools to streamline hotel operations for a global hospitality leader? No problem.
WillowTree revamped Brightline’s website, iOS and Android native apps, kiosks, digital signage, and launched a digital marketing engine fueled by Adobe Experience Cloud. After implementing Adobe Real-Time CDP in just 12 weeks, the transformation drove a 70% reduction in time to book in-app, plus a 34% increase in app downloads.
WillowTree revamped Brightline’s website, native apps (iOS and Android), kiosks, digital signage, and launched a digital marketing engine fueled by Adobe Experience Cloud. After implementing Adobe Real-Time CDP in just 12 weeks, the transformation drove a 70% reduction in time to book in-app, plus a 34% increase in app downloads.
When Marriott’s internal and third-party B2B partners needed an efficient and centralized sales platform, Marriott called on WillowTree. Our unique solution, Sales Companion, empowers Marriott sellers to be more efficient, knowledgeable, and impactful as they deliver exceptional client services.
When Marriott’s internal and third-party B2B partners needed a new centralized sales platform, Marriott called on WillowTree. Our unique solution, Sales Companion, empowers Marriott sellers to be more efficient, knowledgeable, and impactful.
We build next-gen digital products — from native apps and member portals to employee experiences and genAI chatbots — all with an emphasis on scalability, user experience, and performance.
We apply deep market intelligence and industry experience to make sense of product roadmaps, prioritize workflows, and help our clients win in the increasingly competitive global travel industry. As partners, we focus relentlessly on client outcomes and apply a data-driven approach to product strategy that reduces time to value.
We partner with our clients to position them to win the AI-powered future. We create governance frameworks to make action possible, we identify the use cases that are right for today versus those that should wait, we future-proof data and infrastructure to make them usable with AI frameworks, and we deliver production ready AI solutions at scale to support next-gen customer and employee experiences.
We understand the intricacies of the customer journey within the travel and hospitality industry. We have partnered with our clients to build solutions that tackle every element of the travel experience – from the moment of inspiration through the journey itself. Our approach to design is firmly rooted in user research and relies on close collaboration between designers and engineers, enabling us to swiftly turn our vision into reality and ship impactful product features.
We help our Travel & Hospitality partners gain market share by implementing MarTech solutions that empower their teams with personalization at scale, connecting the right customer with the right offer and experience. Through our loyalty practice we help keep customers engaged and coming back for more.
Elegant, performant digital products.
Personalized, automated marketing.
All powered by data & AI
Proudly a telus digital company
